Hello, and welcome to our site help. We are working on this area every time we have an issue that comes up and there is a solution.

Most common issue is cookies are not accepted by your browser or your browser is out of date. Please check that you are using the most recent browser. Internet Explorer, FireFox, GoogleChrome, NetScape, Safari or Opera all need to be updated regularly to keep up with todays mobile technology. While we have done our best to keep the site backwards compatible it is not possible to keep up with out of date technology. If you experience an error loading a page or cannot complete your checkout, please do not hisitate to contact us and we will be happy to help you over the phone. 1.800.821.5989 

• Q. I can not find the item(s) I am looking for and I used to use your old site. Where did they go?
• A. We have since organized the site into categories. Our items are broken down into;
  
  1. Fennel Pollen Spice
     
  2. Dill Pollen Spice
     
  3. Seasonings & Blends
     
  4. Seasoning Salts
     
  5. Specialty Teas
     
  6. Fennel Pollen Sweets
     
  7. Italian Pantry
     
  8. Specialty Olive Oils
     
  9. Specialty Vinegars
     
  10. Kaffir Lime
      
  11. Specialty Condiments
      
  12. Pollen Ranch Gifts
      
  13. Gift Certificates
  You can also click our site map in the link on the bottom of all our pages to help you navigate.

• Q. I registered but I can not log in.
• A. This usually occurs because of cookies not being stored. In order to login to the site you have to accept cookies. This is not uncommon, Amazon, eBay, and many other sites require this.
  If you registered using the link in our navigation, then the username and password will be the ones you chose. We are not able to get your password for you. Please click the forgot password link for assistance.

• Q. I can not check out and I registered on the registration page. (specific issue)
• A. You need to make sure to go to your account and put in your billing and shipping information. The site will not let you make a sale without knowing where to send it first.

• Q. I put items in my cart and now it says my cart is empty.
• A. You have allowed your browser to go idle for too long and it has refreshed your log in session. A session last for 30 minutes of inactivity. If you have experienced this error even after being active; ie., viewing pages and clicking links,  then contact our support department. This email address is being protected from spambots. You need JavaScript enabled to view it.

• Q. I registered and never got an email (also for when you register as you make a purchase)
• A. Our site does not check to verify if your email is correct. Chances are that the email had an error such as - @comcast..net, hotmail.com.com, and so on. We have seen many of these issues and will work on how we can help resolve them from happening. You can contact our support department This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call 800.821.5989

• Q. I am trying to check out using PayPal and it didn't finish my payment.
• A. This can happen for many reasons. You unknowingly closed the browser when being directed to PayPal, the internet had a hick up or your browser froze. You can contatct us 800.821.5989 for assistance.

Got another issue that isn't here and you wish to have an answer for all to see? Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.