Hello, and welcome to our site help. We are working on this area every time we have an issue that comes up and there is a solution.
Most common issue is cookies are not accepted by your browser or your browser is out of date. Please check that you are using the most recent browser. Internet Explorer, FireFox, GoogleChrome, NetScape, Safari or Opera all need to be updated regularly to keep up with todays mobile technology. While we have done our best to keep the site backwards compatible it is not possible to keep up with out of date technology. If you experience an error loading a page or cannot complete your checkout, please do not hisitate to contact us and we will be happy to help you over the phone. 1.800.821.5989
- Q. I can not find the item(s) I am looking for and I used to use your old site. Where did they go?
- A. We have since organized the site into categories. Our items are broken down into;
- Fennel Pollen Spice
- Dill Pollen Spice
- Seasonings & Blends
- Seasoning Salts
- Specialty Teas
- Fennel Pollen Sweets
- Italian Pantry
- Specialty Olive Oils
- Specialty Vinegars
- Kaffir Lime
- Specialty Condiments
- Cookbook Collection
- Pollen Ranch Gifts
- Gift Certificates
- Fennel Pollen Spice
- Q. I registered but I can not log in.
If you registered using the link in our navigation, then the username and password will be the ones you chose. We are not able to get your password for you. Please click the forgot password link for assistance.
- Q. I can not check out and I registered on the registration page. (specific issue)
- A. You need to make sure to go to your account and put in your billing and shipping information. The site will not let you make a sale without knowing where to send it first.
- Q. I put items in my cart and now it says my cart is empty.
- Q. I registered and never got an email (also for when you register as you make a purchase)
- Q. I am trying to check out using PayPal and it didn't finish my payment.
- A. This can happen for many reasons. You unknowingly closed the browser when being directed to PayPal, the internet had a hick up or your browser froze. You can contatct us 800.821.5989 for assistance.
Thomas James Fiacco
I checked out as a guest .I just placed an order and provided my CC info, address, etc. and when I pressed "apply" the screen went back to all blank fields for placing an order. No confirmation, or notice that I had missed a field. Now you, or somebody, has my credit card number.
Hello Janis. I see that you registered. Can I ask what the problem was you experienced? We are here to help however we can.
I am trying to register
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