Hello, and welcome to our site help topic. We are working on this area every time we have an issue that comes up and there is a solution.

Most common issue is cookies are not accepted by your browser.

• Q. I can not find the item(s) I am looking for and I used to use your old site. Where did they go?
• A. We have since organized the site into categories. Our items are broken down into; Pure Fennel Pollen, Pure Dill Pollen, Chef Bernard Guillas Blends, Pollen Ranch Blends, Gourmet Teas, Gourmet Treats, and Gift Certificates. You can also click our site map in the link on the bottom of all our pages to help you navigate.
  

• Q. I registered but I can not log in.
• A. If you registered through the store it will be a silent registration and you need to check your email to receive your username (your email address you used) and your password. In some cases this will go to your spam/junk email and you should safe list the sending email address.
  If you registered using the link in our navigation, then the username and password will be the ones you chose. We are not able to get your password for you. Please click the forgot password link for assistance.
  

• Q. I can not check out and I registered on the registration page. (specific issue)
• A. You need to make sure to go to your account and put in your billing and shipping information. The site will not let you make a sale without knowing where to send it first.

• Q. I put stuff in my cart and now it says my cart is empty.
• A. You have allowed your browser to go idle for too long and it has refreshed your log in session.

• Q. I registered and never got an email (also for when you register as you make a purchase)
• A. Our site does not check to verify if your email is correct. Chances are that the email had an error such as - @comcast..net, hotmail.com.com, and so on. We have seen many of these issues and will work on how we can help resolve them from happening.

Got another issue that isn't here and you wish to have an answer for all to see? Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it